DWS was founded by Carol Hirsch, a two-decade enterprise executive who leads every engagement personally, drawing on real experience across multinational organizations to lead workforce transformation, enterprise program management, and organizational redesign from the inside.
For 18 years at TIAA, Carol served as a senior operational and strategic leader, functioning as the internal equivalent of a Chief Administrative Officer for a 450-person workforce across the US and India.
She delivered $37M in cost savings through end-to-end operating model redesign, led a $26M enterprise PMO (Next Generation) across seven workstreams, and managed an $84M annual operating budget, while keeping people at the center of every decision. Her portfolio also spanned institutional and tuition finance strategies tied to $400B+ in assets under management.
Prior to TIAA, Carol served as Director of Program Management at Gartner (owning an $11M Summit portfolio P&L) and Senior Portfolio Manager at The Conference Board (managing $7M in annual learning events).
Carol's philosophy is straightforward: smart workforce strategy doesn't have to choose between financial results and the people who generate them. The best outcomes happen when both are designed together.
DWS exists to bring that same philosophy and analytical rigor to other organizations navigating AI disruption, restructuring, post-merger integration, and the broader work of transformation. There's no bench of associates and no software subscription: just Carol's full commitment, from the first call through execution.
Carol speaks on the intersection of AI disruption, workforce transformation, and the human business case for reskilling over restructuring.
We work from your actual workforce and financial data, not an industry benchmark. Every recommendation is grounded in your organization's specific reality.
Restructuring doesn't have to mean losing your best people. DWS is built on the principle that smart workforce strategy protects talent while delivering the financial results leadership needs.
Led by a two-decade financial services executive with a Lean Six Sigma Black Belt, PMP, and Strategic Human Resources Business Partner certification, DWS delivers the analytical rigor that boards and leadership teams expect.
No Big Four overhead. DWS delivers sophisticated, customized workforce strategy faster and more cost-effectively than large consulting firms, without sacrificing depth or quality.
Every engagement centers on personalized consultation: a customized approach built around your enterprise's goals, people, and data.
Every DWS engagement starts with a real conversation, and Carol's professional consultation from the very first call.